Online Services

What are the advantages?

  • It’s convenient; you can use it even when the practice is closed.
  • It saves you time making telephone calls.
  • It’s fast and direct as the information goes straight to the practice’s computer system.
  • It’s secure and there is an audit trail of all activity.
  • You can easily check information about your current appointments and medication.
  • It will free up the telephone system for other patients
    to use the system you must have a computer or smart phone with internet access.
  • All our reception team are trained to assist patients with use of the online services.

To use the online services we offer you must have a computer or smartphone with access to the internet. All our reception team are trained to assist patients with use of the online services.

 

Your 3 options:

SystmOnline

Patient online service through your computer . contact the practice to register for SystmOnline/ fill this form and bring to the surgery to complete your registration process ( pdf link to be provided ) If you are registered click here to log in.

SystmOnline App

The SystmOnline app is available for iOS and Android devices. It can be downloaded free of charge from the relevant app store.The app allows you to manage any aspect of your  healthcare all from one place.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over.

 

How to order your repeat prescription

NHS App

The easiest way to order a repeat prescription is via the NHS App. You can download this here. Once downloaded you will need to link the app to your medical record. Please email reception if you are having any difficulties with this.

Online

Alternatively, you can register for online services. Simply log in to the online portal and visit the medication section. You then tick the prescriptions you want. If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the box.

By Email

You can email reception to request repeat medications at southbank.gp@nhs.net. Requests for medications that are not on repeat or that require a GP review may be declined. You might be asked to book an appointment with a GP to discuss the request or to review your medication.  Please look out for an email response from our reception team.

In Person

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Please hand this repeat prescription request to staff on the GP reception desk.

By Post

You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.

By Phone

We are able to accept repeat prescription requests by telephone.

Page last reviewed: 13 November 2025
Page created: 13 November 2025